Frequently Asked Questions (FAQ)

1. What services do you offer?
We provide a wide range of services, including: FB Ad Account Renting, Creative Advising & Designing for FB Ads, Landing Page/Website Design on Demand, and FB to Affiliate Network P2P Pixel (Postback) Integration.

2. How can I get started?
You can begin any of our services by filling out the form available on our website or by contacting us through social media. We’ll guide you through the process for the specific service you need.

3. How can I contact customer support?
You can contact our customer support by:

Our support team is here to assist you and will get back to you as soon as possible.

4. What payment methods do you accept?
We accept a variety of payment methods, including: Bank Wise, BTC/USDT/ETH. Web money, PingPong...

5. How to top up your account?
For Agency service: You send us money after checking our account. Then our staff will activate the account for you to use.
When your remaining balance is almost gone, our support team will notify you to deposit more so that your campaign will not be interrupted.
For other Services: After coming up with the final price of the service and we have an agreement, the payment will be made before delivering any of the services.

6. How to know the daily spending amount?
We report detailed daily spending reports to you twice a day, at 10:00 AM and 9:00 PM (GMT+7).

7. What if ad accounts are banned? Can the balance from the banned account be moved to a new account?
If the ad accounts or profile gets banned, we will replace it mediately for free. The only condition is that you must comply with our regulations.
Of course, if the accounts are banned and unable to spend, your money will still remain in the balance.

8. What is our policy regarding refunds?
For Agency Service: We commit to a 100% refund if the partner has a problem and wishes to stop cooperation. The remaining amount after ceasing cooperation will be calculated and transferred according to the customer’s preferred payment method.
For other Services: We will calculate the refund amount based on the progress of the current service and then the refund amount will be transferred according to the customer’s preferred payment method.

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